Frequently Asked Questions (FAQs) – Color Cosmetics Nepal

1. What is Color Cosmetics Nepal?

Color Cosmetics Nepal is an online beauty and cosmetics store offering authentic skincare, makeup, fragrances, and beauty products across Nepal through www.colorcosmeticsnepal.com�.

2. Are your products original and authentic?

Yes ✅

All products sold on Color Cosmetics Nepal are 100% genuine and original, sourced from trusted brands and authorized distributors.

3. Do you deliver all over Nepal?

Yes, we deliver to most locations across Nepal. Delivery time may vary depending on your location and courier service availability.

4. How long does delivery take?

Inside major cities: 2–4 business days

Outside major cities: 4–7 business days

Delivery times may vary due to weather, holidays, or courier delays.

5. What payment methods do you accept?

We accept:

Online payments (via secure payment gateways)

Digital wallets

Cash on Delivery (COD) (where available)

All payments on colorcosmeticsnepal.com are safe and secure.

6. Can I cancel my order?

Yes, orders can be canceled before dispatch.

Once the order has been dispatched, cancellation is not possible.

7. What is your Return & Refund Policy?

We accept returns or exchanges only if:

You received a wrong product

The product arrived damaged or defective

Requests must be made within 7 days of delivery, and the product must be unused and unopened.

Please refer to our Return & Refund Policy page for full details.

8. Do you accept returns on opened cosmetics?

No ❌

For hygiene and safety reasons, opened, used, or tested cosmetics cannot be returned.

9. What should I do if I receive a damaged product?

Please contact us within 7 days of delivery with:

Order number

Clear photos or videos of the damaged item

Our team will assist you with a replacement or refund.

10. Are your products suitable for all skin types?

Product suitability varies by brand and formulation.

We recommend reading product descriptions carefully and doing a patch test before use, especially for sensitive skin.

11. Do you offer discounts or offers?

Yes 🎉

We regularly offer discounts, sales, and special promotions. Follow us on social media or subscribe to stay updated.

12. Is my personal information safe?

Yes 🔒

Your data is protected and handled according to our Privacy Policy. We never sell or misuse customer information.

13. Can I order through Instagram or WhatsApp?

Yes, you may contact us through our official social media or WhatsApp for assistance. However, we recommend ordering directly from www.colorcosmeticsnepal.com for faster processing.

14. What if a product is out of stock?

If a product is out of stock, it will be marked accordingly on the website. You can check back later or contact us for restock updates.

15. How can I contact Color Cosmetics Nepal?

You can reach us via:

Website: https://www.colorcosmeticsnepal.com

Email: [email protected]

Phone / WhatsApp: +9779821385532